Case Study
Heller Search Associates
Heller Search Associates is a boutique executive search firm specializing in technology leadership and talent for the new data economy.
Before embarking on a period of sustained growth, they were working in an outdated software system that cost their team time throughout the search process.
To improve efficiency and foster a better client experience as they grew, Heller Search needed more innovative tools.
- Losing time to fully-manual processes
Their outdated previous system lacked automation potential, which limited their capacity to implement time-saving measures. - A lack of day-to-day transparency with clients
Heller Search wanted to deliver an exceptional, high-touch experience to their clients, but couldn't use their software tools to collaborate with them. - Limited reporting capabilities to show value
In order to share progress on a search, the team had to rely on outdated reports that they had to prepare manually and send to clients via email.
That's where Clockwork came in.
Clockwork is executive search software built for boutique firms, grounded in proven methodology to help you streamline the search process, deliver the best client experience, and grow over time.
How Clockwork helps Heller Search Associates boost efficiency and increase their search volume:
A smarter database for quicker searches
Clockwork has enhanced how the Heller Search team handles the research and candidate identification stage of the search process, enabling them to enrich candidate profiles with accurate contact information without having to manually pull from other sources. And with a database that gets smarter over time, they can surface best-fit candidates faster.
Example: When starting a new search project, they can draw from a pool of highly-qualified candidates with complete profiles rather than start form scratch.
Easy client collaboration and search progress reporting
Heller Search has embraced client collaboration and automations to take their search process to the next level—leveraging Clockwork's Client Portal to share results in real time and make the value of their expertise apparent at every stage of a search project.
Example: Clients can log in at any point and see high-quality candidate profiles that have been added to a search, along with insightful notes from the Heller Search team to put those candidates in context.
Ongoing partnership with a responsive team
Referring to Clockwork as the best support experience she's had among all the software tools Heller Search uses, McEachern has appreciated the 1:1 consultation and partnership she receives from her Clockwork Account Manager and the responsiveness and effectiveness of Clockwork's support team in addressing any challenges that arise.
Example: McEachern meets with her Account Manager every month to discuss product updates and solutions enhance the Heller Search team's process.
Draw from your database to keep driving better results.
- Log the results of great work at every stage
- Accumulate valuable context on companies, candidates, and relationships
- Find and present best-fit candidates faster
What results has Heller Search Associates reached through using Clockwork?
Below-average time to placement
Heller Search's projects reliably close below the global industry average of 117 days to placement.
Sustained year-over-year search growth
With more effective day-to-day team and client collaboration, their growing has won more and more new projects—consistently increasing their YOY search volume for the last 5 years.
Measurable gains in team efficiency
With team-wide visibility into projects, Heller Search has seen more quality candidates being added to searches over time.